Court Kiosk

The Client

Industry : Public Sector

Client is one of the leading providers of automated payment solutions. It has a large customer base and has a solid track record of providing business solutions to number of customer across various industries. The client has extensive portfolio of providing custom-built automated system that helps to minimize time and cost while maintaining dedication to quality.

The Challenges

To provide simplified and better service to citizens is one of the primary aims of e-governance. Keeping the same objective in mind, the client wished to develop a Traffic Kiosk application for the Superior Court of California. The prime considerations were:

  • Automate payment process and alleviating long lines at the payment Traffic Counters
  • Devising a system that synchronize and integrate successfully with hardware such as cash or bill acceptors, dispensers, credit card reader etc.
  • Support to touch based user interface screens with clear instruction and easy transaction
  • Facilitates audio response on every touch based user action
  • Ensuring multi language compatibility
  • Ensuring privacy and security of sensitive information
  • Ideal execution of all possible payment modes
  • Ensuring 24x7 hours service and convenience
TatvaSoft's Offerings

TatvaSoft developed a desktop application, to avoid the long queues and payment time consumed at the counter which was extremely efficient with following core features :

Case Summary

  • Quick and efficient search functionality enable user to search and locate for the respective case
  • Facilitates user with the case details with options for requesting and/or get information on appearance date extension, payment extension, traffic school sign up process, payment plan and court appearance

Traffic School

  • Providing the user to sign up to the Traffic School eligibility and allowing to pay in full
  • Access of certificate submitted by Traffic School

Payment Options

  • Provision to have option for payment that includes full payment or pay as per the payment plan
  • Facilitates payment through available options including Credit Card, Cash, Cheque and Money Order as per payment plan
  • Request for payment extension

Court Appearance

  • Enabling user to request for a court appearance schedule along with an optional provision of an interpreter
  • Details on court appearance schedule
  • Request for cancelling court appearance as well as extension of appearance date
Tools and Technologies
  • Technology: Microsoft .NET Framework, C#, WPF, WCF
  • Database: Microsoft SQL Server
  • External Tools or Components: Support libraries for hardware integration
Business Benefits

The machine based intelligence nullifies the need for human presence during a payment transaction. It ensures working round the clock. Secure and efficient transaction won trust of user and encourages self- service.