Client

Industry : Public Sector

Client is one of the leading providers of automated payment solutions. It has a large customer base and has a solid track record of providing business solutions to a number of the customer across various industries. The client has an extensive portfolio of providing a custom-built automated system that helps to minimize time and cost while maintaining a dedication to quality.


Challenge

To provide simplified and better service to citizens is one of the primary aims of e-governance. Keeping the same objective in mind, the client wished to develop a Traffic Kiosk application for the Superior Court of California. The prime considerations were:

  • Automate payment process and alleviating long lines at the payment Traffic Counters
  • Devising a system that synchronizes and integrate successfully with hardware such as cash or bill acceptors, dispensers, credit card reader etc.
  • Support to touch-based user interface screens with clear instruction and easy transaction
  • Facilitates audio response on every touch-based user action
  • Ensuring multi-language compatibility
  • Ensuring privacy and security of sensitive information
  • Ideal execution of all possible payment modes
  • Ensuring 24x7 hours service and convenience

Solution

TatvaSoft developed a desktop application, to avoid the long queues and payment time consumed at the counter which was extremely efficient with following core features :

Case Summary

  • Quick and efficient search functionality enables the user to search and locate for the respective case
  • Facilitates user with the case details with options for requesting and/or get information on appearance date extension, payment extension, traffic school sign up process, payment plan and court appearance

Traffic School

  • Providing the user to sign up for the Traffic School eligibility and allowing to pay in full
  • Access to certificate submitted by Traffic School

Payment Options

  • Provision to have an option for payment that includes full payment or pay as per the payment plan
  • Facilitates payment through available options including Credit Card, Cash, Cheque and Money Order as per payment plan
  • Request for payment extension

Court Appearance

  • Enabling user to request a court appearance schedule along with an optional provision of an interpreter
  • Details on court appearance schedule
  • Request for cancelling court appearance as well as an extension of the appearance date

Technology

  • Technology : Microsoft .NET Framework, C#, WPF, WCF
  • Database : Microsoft SQL Server
  • External Tools or Components : Support libraries for hardware integration

Result

The machine-based intelligence nullifies the need for human presence during a payment transaction. It ensures working round the clock. Secure and efficient transaction won the trust of the user and encourages self-service.

Request a Proposal